PC and Apple Mac Computer and Mobile Phone repairs - Beechworth & Yackandandah

Contact Us for computer repairs Beechworth, Yackandandah

Remote Support

 

Wherever you are, I can fix your computer there… from here!

 

What can be fixed like this?

Using a small downloadable application, I can remotely control your computer to solve common problems such as:

This is available to to both Macs and PCs, laptops and desktops.

There are really only two situations where remote support can’t be used to solve your computer’s problems. If your computer has some hardware (physical) issues, then obviously these can’t be fixed remotely. Also, it requires a stable internet connection, so if your internet connection is on the blink, or is a bit unreliable, then this won’t work either.

How does it work?

It’s really quite simple.

  1. Firstly, I guide you through a couple of simple steps over the phone, where you download a small application called TeamViewer from the internet onto your computer.
  2. This application provides you with a unique and secure code, which you then relay to me over the phone.
  3. Once I have your unique code, I can connect to your computer through the internet and control it just as if I’m sitting in front of it.
  4. Once the session is finished, I can’t reconnect to your computer without you providing me with a new unique code.

Interested?

Just give me a call on 0429 500 911, and I’ll be able to answer any further questions you may have, or get you started on a remote support session.

 

Download TeamViewer – I’m ready to go!